FAQ

You can enjoy up to 38% off on the newest NIU Kick Scooter KQi3. Both the Pro and the Sport version are available in different color options. You can get your KQi3 via our Indiegogo Campaign by placing your order and paying the discounted price.

The kick scooter can be purchased online via our Indiegogo Campaign. Deliveries are supported in:

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Gemany

Greece

Hungary

Ireland

Italy

Japan

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

United Kingdom

United States

You can choose between the KQi3 Pro and the KQi3 Sport in this campaign.

Visit our website to see the specifications for each model:

https://www.niu.com/en/product/kqi3

You can choose the color you like for your KQi3 in this campaign.

The KQi3 Pro is available in:

Black

Rose Gold

The KQi3 Sport is available in:

White

Blue

You can find the KQi3 kick scooter specifications on our website: https://www.niu.com/en/product/kqi3

When signing up via our website niu-launch.com and paying a $1 deposit, you can secure your Super Early Bird or Early Bird price for the KQi3. Each offer has a limited number of units, and pricing is as follows:

KQI3 PRO

Super Early Bird: $499 / 416€ / £360

Early Bird: $529 / 441€ / £382

Campaign: $559 / 466€ / £404

KQI3 SPORT

Super Early Bird: $439 / 366€ / £317

Early Bird: $469 / 391€ / £339

Campaign: $499 / 416€ / £360

Pricing is converted from USD and is approximate.

By signing up via our website niu-launch.com and paying a $1 deposit, you will be able to secure your Early Bird price for the kick scooter.

After paying the deposit online, you'll be added to our Early Bird list and you'll receive a link by email to complete the order for your KQi3 on Indiegogo.

**Note: Paying the deposit online is not an order confirmation of your KQi3. Only after paying the full price on the Indiegogo Campaign page, you have successfully ordered your KQi3.

You will pay the full and final price when placing your order via the Indiegogo Campaign. There are no added costs to be covered after placing your order. Only when the full price has been paid, your order will be confirmed.

The below payment options are supported by the Indiegogo Campaign:

Credit Card - Visa, MasterCard, and American Express (US only)

Apple Pay

Google Pay

When placing your order on the Indiegogo campaign page, you will be able to enter your preferred delivery address.

Your kick scooter will be delivered to you via courier shipment. The product will require minor assembly before use.

The 1$ deposit can be cancelled and refunded before July 13.

You can send an email to campaign@niu.com to request the refund. Please mention your name and order number.

You can cancel your order up to 10 days after you initially placed your order via the Indiegogo campaign. When canceling within these 10 days, you will get a full refund of the paid amount and your order will be canceled.

After placing your order on the Indiegogo campaign page, it is not possible to change the delivery address.

After placing your order on the Indiegogo campaign page, it is not possible to change the color of your kick scooter.

After placing your order on the Indiegogo campaign page, it is not possible to change the model of your kick scooter.

You can send an email to campaign@niu.com with a copy of the proof of payment and your account details. We will check the status of your order.

It depends on your local laws. Please contact your local transportation authority with any inquiries.

Please contact your local transportation authority with any inquiries about where you can drive the kick scooter and what other regulations are in place.

It is not possible to receive an invoice for your order purchased via the Indiegogo kick scooter campaign.

After placing your order via the Indiegogo campaign page, you will receive timely updates via email on the status of your order.

When your kick scooter has been shipped, you'll receive the tracking number via email.

There are no finance options available for this campaign.

The amount needs to be paid in full when placing your order.

After receiving the kick scooter, it cannot be returned.

If there is any damage to the product upon receipt, please refer to the warranty instructions mentioned in the user manual or reach out to us at campaign@niu.com.

The battery of the KQi3 kick scooter is not removable.

You can change your personal contact details such as name, phone number, email address, etc. via the Indiegogo campaign up to 10 days after you placed your order online.

You can follow the steps on the Indiegogo page for this.

No. You will pay the full amount when ordering your KQi3 kick scooter on our Indiegogo campaign page. There will be no additional costs on your order.

Registration fees for licenses may be required depending on your location. Please check with your local transportation authority for more info on your local laws and requirements for kick scooters.

The warranty starting time is based on the vehicle purchase invoice, e-commerce platform order, product activation date or NIU system record date in turn. E-commerce can start from the day after the customer receives.

The warranty covers as mentioned below.

Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness): 1 year;

Accessories (incl. brake handle, brake disc, brake line, twist grip and other non-daily consumable parts) : 6 months;

Consumable parts (incl. anti-collision strip, front light, bell, fender, taillight, decorative cover, kick stand, foot pad): 3 months.

The final interpretation right of after-sales service is reserved by NIU Technologies.